Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
In case of receipt of damaged or defective items, please report it to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the issue on their end. This should be reported within 7 days of receipt of the product. If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team will review your complaint and take an appropriate decision.
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by DEEKSHA CONSULTING, it will take 30 days for the refund to be processed and credited to you.
Return Policy
We offer a refund or exchange within the first 30 days from the date of your purchase. If 30 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind. To be eligible for a return or exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have its original packaging, and (iii) if the item was purchased on sale, it may not be eligible for a return or exchange. Furthermore, only items found defective or damaged are eligible for replacement based on an exchange request.
You agree that certain categories of products/items may be exempted from returns or refunds. Such categories of products will be identified to you at the time of purchase. For accepted return/exchange requests, once your returned product/item is received and inspected by us, we will send you an email to notify you of receipt of the returned/exchanged product. If the return is approved after the quality check, your request (return/exchange) will be processed in accordance with our policies.
Shipping Policy
Orders placed by users are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 7 days from the date of the order and/or payment, or as per the delivery date agreed upon at the time of order confirmation. Delivery times are subject to courier company/post office norms. DEEKSHA CONSULTING shall not be liable for any delays in delivery caused by the courier company or postal authority. All orders will be delivered to the address provided by the buyer at the time of purchase.
Confirmation of service delivery will be sent to your email ID as specified at the time of registration. Please note that any shipping costs levied by the seller or DEEKSHA CONSULTING (as applicable) are non-refundable.